Client Engagement
PetPage Users Report
This identifies clients and their PetPage Patient Portal status along with how active of a user they are. The report also lists when the client registered, when they last signed in, and their sign-in count. Key Points: The PetPage Status is great ...
Unresponsive Clients
Any client that has received a reminder due communication and did not make an appointment in 30 days. Key Points: You can view the date the communication was sent along with pets past due by hovering over the pawprint. You can click on the Client’s ...
Patients Past Due
This report is a list of patients that have Past Due Medical Reminders within the selected time period. The default is 8 to 9 weeks past due. Key Points: This report shows the Patient’s reminder due date along with the reminder(s) that they are past ...
Lapsing Patients
The report defaults to Lapsing Patients which shows any patient that had an appointment that has not returned in the last 16-18 months. Key Points: The other Quick Report option is to see Lapsed Patients, patients who have not had an appointment in ...
Unsubscribed Clients
Shows the Client ID, Client Name, Client Email, Status, and, what type of communication they unsubscribed from. The default time frame is past 30 days. Key Points: Can be downloaded as a CSV and printed. Can change the time frame. The report will ...
SMS Activity
This report details how many text messages were processed for the selected time period and shows how many text messages were delivered, undeliverable, blocked, or failed. You can select a specific timeframe or there are quick shortcut timeframes of ...
Email Activity
This report lists all Email Communications and how many were sent for the given time period (default is past 7 days) and shows how many were delivered, opened, clicked, bounced, blocked, or marked as spam. Key Points: Completely customizable to get ...