AllyDVM Support

Welcome to AllyDVM's Help Center. We are happy to have you here. If you need additional assistance, please reach out to our Customer Support Team by email at support@allydvm.com or phone at 855-255-9386. Email and phone support are available Monday - Friday 8am to 7pm EST. *For hospitals within a corporate group, please follow your group's support instructions.


    • Popular Articles

    • Accessing Direct Messages

      A Direct Message would be any email or text message that is sent manually by a staff member through the AllyDVM platform. Direct messages allow you to send the client an email or text message from the AllyDVM platform. Practices often use this ...

    • About the Retention Calendar

      The Retention Calendar (RC) is a tool that works with your PIMS (Practice Management System) to highlight any missing or inaccurate data such as medical reminders and client contact information. The RC will help you clean up your database and ensure ...

    • Satisfying Retention Calendar Alerts

      Alerts are satisfied if the conditions that caused the alert are resolved and synced by midnight on the day they appear on the Retention Calendar. Satisfied alerts turn blue and will count in the numerator of the Retention Calendar statistics. Once ...

    • Retention Calendar alert descriptions

      Alert Type Icon Purpose Paw Print There are other active pets in the household that are past due or coming due for services in the next 30 days. These pets do not have an appointment within the next 7 weeks. Bell There are active pets in the ...

    • Sending a One-Way Text Message

      Click on the Direct Messages tab on the navigation bar then select Text Message Chat. Remember that you can also send a direct message from the Retention Calendar by clicking on the mobile phone () or email icon () to the left of the client name. ...