Retention Calendar alert descriptions

Retention Calendar alert descriptions

Alert Type



Paw Print

There are other active pets in the household that are past due or coming due for services in the next 30 days. These pets do not have an appointment within the next 7 weeks.


There are active pets in the household that have 1 or no reminders in the practice management system. 


The client is missing or has an invalid email address.

Cell Phone

The client has not provided their cell phone number or it is not appropriately labeled in the PIMS.


The client has an invalid mailing address. The mailing address should match the USPS formatting.