Core Reports
Net Promoter Score ®
Shows survey response scores and comments. Key Points: NPS score is shown in the left box, this score is calculated by subtracting the percentage of customers who are Detractors (0-6) from the percentage of Promoters (9-10). Avg Rating Net Score is ...
Paw Print-Related Revenue
Key Points: Shows revenue generated and appointments made in a given time period as a result of paw print being satisfied. The date range can be changed or you may select a quick report. The report can be downloaded as a CSV and printed.
Communication Summary
Shows the Communications that were sent and how many of each type (text/email/postcard) for the past 30 days. Key Points: Each communication is grouped together by the trigger that sends the communication. Appointments created represent any ...
Retention Calendar Stats
Default settings show the Alert Summary for your Retention Calendar alerts. You can also use the quick charts. Key Points: You can be as specific with this report as you would like. You can change the dates (using the Quick Charts or manually) or ...