General Information and FAQ
General Automatic Templates Overview
General Automatic Templates Overview This overview will guide you through the general AllyDVM templates that each new practice is onboarded with. Your communication list could vary depending on the specific needs of your practice at the time of ...
What happens when a client clicks the unsubscribe button within email communications?
When the client clicks the unsubscribe button in an automatic email, they are directed to a page to select what they want to unsubscribe from. Once they select which communications they do not want to receive, it will change their communication ...
Adding a signature to your email
We recommend the following signature, however, you can add any type of signature text that you would like: With warm regards, ###PRACTICE_NAME### ###PRACTICE_PHONE_NUMBER### ###PRACTICE_FULL_ADDRESS### ###PRACTICE_WEBSITE### In order to add a ...
Inserting a variable into an email
You can use variables in your communications to automatically pull information into a text/email. Any available variables will be in the Insert Variable drop-down box at the bottom right corner of the email. The drop-down menu that says Insert ...
Adding a "clickable" phone number into an email
You can make your phone number clickable by highlighting your typed-out phone number and adding it to the insert/edit link URL field.
Adding a link to an email
You can add a link to an email by highlighting the image or words you would like to add the link to, and in the toolbar of the body of the email click the insert/edit link button to the right of your Italicize button. You can then add your URL there.
Adding a data link to an email
You can add files to your email by clicking the link data file button. This will bring up all the files in your Data File Library. To upload files into your Data File Library, click the gearwheel () in the top right corner then go to Data File ...
Adding an image to an email
If you have selected a template with images, you will want to add an image by clicking the Insert Image button. This will bring up all images in your image library. To upload images into your image library, click the gearwheel () in the top right ...
Can I send a mass text message?
At this time we do not have mass texting capability. We generally avoid advertising via text message. While some information, like closures, would be helpful via text, there are other messages that could be construed as advertising that we would not ...
What are the differences between mass emails, direct messages, and automatic communications?
Mass emails are emails that are sent out to a mass amount of clients/patients, based on the selected triggers/filters. When sending a mass email, you have the option to send the mass email now or schedule a time for it to go out. You can cancel the ...
Can we send photos of the client’s pets on postcards?
Our experience has shown that this is problematic. Pet owners and practices do not have consistent photo quality and there isn’t a current photo available for every pet. This results in some postcards that are, shall we say, less attractive. For this ...
Can you help settings up communications?
Yes. We are always here to help. Just send a note to support@allydvm.com. Here are some things to remember: You can play, experiment, change filters, messages, and anything else you want, then send a test message to yourself to see how it looks. If ...