Cloud based PMS do not have a server to restart our connection and we must help resolve any sync monitor issues. Please contact support@allydvm.com for assistance. 

Our service might have been stopped on your server. If you are comfortable working on your server, search for Services ( ), then check to see if the ALLYDVM Sync Service is running:

If it is running, click on the AllyDVM Sync Service, then click Stop the Service on the left hand menu and then Restart the Service once it is stopped.

If it is not running, try clicking on the AllyDVM Sync Service, and click Start the Service on the left hand menu:

If you have not started syncing within an hour of trying this or need assistance, please click here to schedule a sync review with our install team.

If the AllyDVM Sync Service is not listed in the Services, you most likely had a recent

Windows update installed on your server and we need to restore our service to your machine.

Please click here to schedule a time to do so with our install team.

If you have recently installed a new server, please click here to schedule a time to re-install

on the new server.

If you see that your sync status is red for any other reason or if you would prefer we simply

connect to your server and review the situation, please click here to schedule a sync review with

our install team.