What if I open a text message that was meant for someone else and want to mark is as "unread"?
You can mark an incoming text message as “Unread”. Click on the eyeball icon in the top right-hand corner to mark the most recent text message as unread. If any previous text message needs to be marked as unread, click on the message, and in the pop-up click “mark as unread”. This will create a blue bubble beside the client name with the unread message.
The text message will return to the client list and a blue bubble, with the number of unread messages, will be added beside the client name. The unread message will show in green.