Net Promotor Score survey

Net Promotor Score survey

The Net Promoter Score (NPS), is a one-question survey designed to measure your client’s loyalty and word-of-mouth advertisement. It will also help generate Google and Facebook reviews through survey responses. The survey itself can’t be customized, but you can customize how your client responses are handled.

The NPS survey breaks responses into 3 categories: Promoter scores are 9-10, Passive scores are 7-8, and Detractor scores are 0-6. 

You have the following options for each set of scores:

  • Have clients be directed to leave comments directly on Google or Facebook if available.

  • Have clients be asked to leave a comment with AllyDVM first, and then directed to Google or Facebook. This will allow you to see their comments inside AllyConnect reports but will decrease the number of reviews left on Google or Facebook.

  • Have clients be asked to leave a comment with AllyDVM only.

You can also customize the closing sentence that clients see at the bottom of their survey as shown below. 




To customize your response to a comment that was left, you can write what you would like your response to be in the ‘comment request’ box. If you choose to leave it blank, it will default to say “Thank you for your feedback! Please let us know how we can improve to make your next experience better”

To customize your response to a survey score, you can write what you would like your response to be in the ‘Closing line’ sections. If you choose to leave it blank, it will default to “We appreciate your feedback”.